Refund policy

Returns & Refund Policy

Thank you for shopping with us. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items in accordance with the policy below.

30-Day Return Policy

You have the right to return most items within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with all original packaging, accessories, manuals, and components.

  • Proof of purchase or order number must be provided.

Electrical Products

For safety and hygiene reasons, electrical products may not be eligible for return if they have been installed, modified, damaged, or used beyond reasonable inspection.

This includes:

  • Extension Leads

  • Power Strips

  • UK Plugs

  • Electrical Switches

  • Travel Adapters

  • USB Chargers

  • Mobile Phone Accessories

  • Power Adapters and Charging Cables

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault or damage

We will arrange a replacement, repair, or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping Costs

  • If the item is faulty, damaged, or supplied incorrectly, we will cover the return postage costs.

  • If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

Order Cancellations

Orders can be cancelled before dispatch for a full refund. Once an order has been dispatched, it must be returned according to this policy.

Contact Information

For return requests or support, please contact us:

Email: support@switchpro.co

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

We aim to respond to all enquiries within 24 business hours.