Thank you for shopping with SwtichPro. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Destinations

• Domestic: We ship to all U.K. states and territories.
• International: We offer worldwide shipping to most countries.

2. Shipping Rates & Delivery Times

• Rates: Shipping rates are automatically calculated at checkout by Shopify and vary by carrier, weight, and destination.
• Processing Time: Orders are processed and shipped within 3 business days after payment is confirmed.
• Delivery Time: Delivery estimates depend on the shipping method you select at checkout. These time frames are provided by the carrier and are not guaranteed.
  

3. International Shipping & Duties

• All international orders are shipped under DAP (Delivered at Place) Incoterms.
• Customers are responsible for all import duties, taxes, and fees required by the destination country.
• Tensility International is not able to predict or control these charges. Please check with your local customs office for details before placing an order.

4. Order Tracking

• A tracking number will be provided once your order ships.
• You can use this number to track your package directly through the carrier’s website.

5. Lost or Damaged Shipments

• Once an order leaves our facility, the carrier assumes responsibility for delivery.
• If your shipment is lost or arrives damaged:
• Please file a claim directly with the carrier as soon as possible.
• Tensility will provide any necessary documentation and reasonable assistance, but we cannot be held liable for lost or damaged packages.